Returns

1.1 WITHDRAWAL / RETURN

You have the right to return the entire order or part of it without having to tell us the reason why you want the products returned, within 14 calendar days from the date you receive it. In this case, only the direct cost of returning the products is borne by you. In case the reason for your return concerns a mistake of the company, we undertake to bear the cost of returning the product, provided that the return has been made with the transport company.

To exercise the right of withdrawal, you have the obligation to complete and send the special “return form” that is available on the website sportscenter.gr. You are obliged to send the product in the perfect condition in which you received it, ie without having its packaging violated and confirming that the special markings of the product have not been removed. In addition, you must include the retail sales receipt at the same time as submitting the withdrawal statement contained in the “return form”. The return will be accepted only by sending with a transport company (courier) and only after the approval of the company.

In case of return of the products and accordingly, on the one hand the way you chose to pay for your order and on the other hand the way they will be returned, your refund will be completed within 8 working days from the date we receive the products. In case the reason for return concerns a mistake of the company, sportscenter.gr undertakes to send a courier again to the address you have assigned to us for the receipt of the order at its own expense. In case the consumer wishes to return his order without the fault of the company then the shipping costs are borne by the consumer himself. From the moment the product leaves you, sportscenter.gr receives it within 1-2 working days for returns within Greece and through Speedex. In case you choose other transport companies, we can not provide any guarantee for the delivery times of the products you return to us. If you choose to send by mail, we can not pick up your return. After receiving the product, we will immediately process your request and inform you by e-mail about how to process it. After the return of the product, and if approved by the Company, the customer is reimbursed in full amount either by a corresponding deposit in his bank account, which he has filled in the return form that necessarily accompanies the returned goods, or otherwise in accordance with above.

In case you want to return the products you bought to us, the address to which the products to be returned must be:

‘SPORTSCENTER – SKITEAM’ PANAGIOTOPOULOS KONSTANTINOS

132 Konstantinos Karamanlis Avenue,

Thessaloniki, 54248

TEL. 2310 311944

Sportscenter.gr wanting to offer you the best possible service gives you the right to submit any of your complaints electronically to info@sportscenter.gr

1.2 REPLACEMENT / CHANGE

The company is obliged to provide the right of replacement in case the product is considered defective. In case the consumer wants to change the respective product, he is obliged to follow one of the following ways:

1.2.1 To return to the company with a transport company (courier) and to place a new order. In this case, the cost of return is borne by the consumer.

1.2.2 To change it in any branch of the company in Greece, without any charge.

If the reason for the return is a mistake of the company, the return cost is borne by the latter. After the return of the product, the customer is reimbursed in full with a corresponding deposit in his bank account, which he has filled in the return form that necessarily accompanies the returned goods.

1.3 ANALYTICAL RETURN GUIDE TO THE ABOVE (1) AND (2) CASES

In order to return the purchased (or purchased) product (s), the customer must ensure that:

1.3.1 The product is in its original packaging and in the same excellent condition in which it was received, together with the retail sales receipt and including the special markings of the product (cards).

1.3.2 The product must be accompanied by the completed “Return Form” which you can download here.

1.3.3 The return of the product to be made within the exclusive period of 14 calendar days from the date of receipt.

1.4 RIGHT TO CANCEL ORDER

Our customers are entitled to cancel an order, under the very specific conditions below:

1. In case the online order (checkout) is not completed, you can cancel the process by pressing the back key in your browser.
2. In case the online order (checkout) has been completed, please contact a representative of our company, so that he can inform you further about the procedure that should be followed. Your order can be canceled provided it has not already been processed by the company.

The right to cancel the order does not exist beyond the above cases.

Note:

For reasons of hygiene, our company will not accept returns of underwear, swimwear, leggings and generally products that can affect personal hygiene.

All products returned to the stores and warehouses of sportscenter.gr are subject to meticulous quality control.

To avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order, the condition of the products sold and their packaging intact, in order to identify any obvious defects. In the event that a defect is found during the quality control of the returned product, the company must contact the consumer to resolve the issue and reserves the right not to accept the change or return of the product in question.

In case you want to return the products you bought to us, you should contact a representative of the online store to inform you about the specific physical store to which the return will be made.

1.5 DEFECTIVE PRODUCTS

In addition to the above rights, the buyer, in case of a product that has a defect or lack of agreed quality, has all the rights under the existing provisions and laws related to the contract of sale and consumer protection.